Assistant Supporter Services Officer
PRINCIPAL ROLES, RESPONSIBILITIES AND REQUIREMENTS:
This position is the voice of the organisation to engage and retain donors through providing excellent customer services, and delivering donor-centric communications. If you want to work for a good cause and develop your career in NGO sector, you are invited to apply now. We look forward to meeting you in person soon!
PRINCIPAL ROLES AND RESPONSIBILITIES:
- Provide excellent service in handling inbound inquiries including but not limited to telephone and email from donors and the general public
- Perform data entry and update of donor information and donations in an accurate and efficient manner.
- Assist the department’s translation and writing of our donor communications.
- Support mailing to donors such as welcome letters, payment follow-up reminders, and receipts etc
- Support the team in the logistics of donor engagement activities, events and trips
- Perform other duties as assigned by the supervisor
SKILLS REQUIRED:
Level of education
- Higher Diploma or above in Hospitality, Communication, Social Sciences or other related disciplines
Knowledge / Job Specific Competencies
- 1 year working experience in customer services/ relationship management. Fresh graduate is also welcome with on-the-job training provided.
- Good spoken and writing in English and Chinese (Cantonese and Mandarin)
- Excellent writing skills or experience in business translation is an advantage.
- Proficient in MS Office and Chinese word processing
Personal Qualities
- Passionate to work in the NGO industry and motivated by our Plan’s values
- Customer-oriented, with excellent interpersonal and communication skills
- Attentive to details, strong sense of responsibility and able to meet deadlines
- A team player with good organisation skills
TERMS AND CONDITIONS:
Plan International is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
APPLICATIONS:
Please provide the availability, current and expected salary information in your application to HR Department via [email protected]
Prospective candidates are requested to undergo a Sexual Conviction Record Check and reference check.
Plan International is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
